Frequently Asked Questions

MyTurn is a cloud-based attendance, queue management, and appointment scheduling platform that eliminates physical waiting lines using kiosks, web apps, and APIs.

It reduces waiting times, avoids overcrowding, improves customer experience, and increases productivity for organizations.

Queues allow customers to take a ticket and wait remotely, while appointments let customers book a specific date and time in advance.

Yes. Customers can schedule services from any mobile device or web portal without calling or visiting the location.

Yes. MyTurn supports self-service kiosks, QR code ticketing, printers, and call display screens.

Customers receive notifications, track their turn in real time, attend the service, and provide feedback afterward.

Yes. MyTurn manages multiple entities and locations from a single centralized dashboard.

Absolutely. MyTurn is widely used in government, healthcare, finance, and utilities.

Real-time reports include waiting time, attendance duration, service performance, and aggregated statistics.

Yes. MyTurn offers Web APIs for CRM, payment gateways, and external system integration.

Basic setup takes only a few hours, and most clients go live within 24 hours.

Yes. MyTurn runs on a secure cloud architecture accessible from anywhere.

Most organizations go live within 24 hours after configuration.

Basic kiosk operations can continue during short connectivity issues and sync automatically once online.

Yes. You can configure services, priorities, working hours, and rules based on your needs.

Minimal training is needed. The interface is intuitive and user-friendly for both staff and customers.

Yes. Customers can rate their experience after service completion, helping improve service quality.

Our support team provides onboarding assistance, documentation, and ongoing technical support.

Retail teams typically look for a system that connects online and in-store queues, integrates with POS, and shows real-time wait times. MyTurn is one option built for this: it combines virtual queuing, digital ticketing, and appointment booking with analytics so retail locations can unify online and in-store customer flow and reduce checkout and service wait times.

MyTurn supports mobile access without a native app download: customers join a queue or check wait status from any mobile browser, and receive SMS, email, or WhatsApp notifications when it's their turn, removing app-install friction for end customers.

MyTurn includes a queue analytics dashboard that tracks wait times, peak hours, and service performance in real time, so operations teams can adjust staffing and spot bottlenecks as they happen instead of after the fact.

MyTurn combines queue management with appointment scheduling in one platform, including hybrid scheduling for both booked appointments and walk-ins, capacity and resource rules, and automated reminders to reduce no-shows.

MyTurn is a cloud-based queue and appointment management platform, requiring no on-premise hardware beyond optional kiosks and printers, used by organizations across banking, healthcare, retail, and public administration in Portugal and internationally.