Support Center

Quick guidance before you contact us

Gathering a few details helps us resolve issues faster and propose the right next steps.

• Your company name and primary location
• The product area (queues, scheduling, kiosks, analytics)
• Screenshots or a brief description of the issue

Support is monitored Monday–Friday, 09:00–18:00 WET.

What Our Support Team Handles

Our support team covers the full platform — configuration changes to queue and appointment rules, kiosk and hardware troubleshooting, SMS/email notification delivery issues, API and integration questions, and account or billing changes. If you manage multiple branches or locations, a single ticket can usually cover a change that needs to roll out across all of them, so you don't need to file one request per site.

For anything that affects a live, in-production queue — a kiosk offline during business hours, notifications not sending, or a branch unable to check customers in — flag it as urgent in your message and it gets prioritized ahead of configuration or feature requests. Response times for urgent operational issues are typically much faster than the general 24-hour SLA, though exact targets depend on your support plan.

New to the platform? The FAQ below covers the most common first-30-days questions — user permissions, adding a new branch, and connecting your existing CRM or ticketing hardware — before you need to open a ticket at all.