Privacy Policy

1. Data We Collect

MyTurn collects only the minimum data required to deliver secure and efficient queue, appointment, and attendance management services. Depending on how your organization configures the platform, this may include a customer's name, phone number, or email address for notification purposes, along with operational data generated automatically as people move through a queue or appointment — arrival time, wait time, service duration, and the kiosk or counter used. We do not require government ID numbers, payment card details, or health information to operate the core queue management service, and we never ask an integration for more data than it genuinely needs.

2. How We Use Your Data

Collected data is used strictly to operate and improve MyTurn services for the organization that deployed the platform — we do not use one client's customer data to build products for, market to, or profile the customers of a different client. Specifically, the data outlined above supports the following operational uses:

• Queue and appointment management
• Customer notifications (SMS / Email)
• Operational analytics and reporting
• System monitoring and fraud prevention
• Integration via secure APIs

3. Data Security & Infrastructure

Data is encrypted in transit (TLS 1.2+) and at rest. MyTurn operates on secure cloud infrastructure with role-based access control, detailed audit logs, and continuous monitoring for anomalous access patterns. Access to production data is restricted to engineering and support staff who need it to resolve a specific issue, and that access is logged and time-limited. We never sell or share personal data with third parties for advertising or marketing purposes.

4. Your Rights

• Right to access your data
• Right to correct or delete data
• Right to restrict processing
• Right to data portability

5. Data Retention

Data is retained only as long as required for service delivery, legal compliance, or contractual obligations.