Queue Management
System
myturn is a practical queue management system that replaces physical lines with a digital, geolocated solution. Citizens can take tickets, schedule appointments, and receive real-time updates, while organizations manage attendance and capacity with clear controls.
What is Queue Management System?
Queue management System is the organized handling of people, services and time. Instead of a physical line, a digital queue system adapts in real time to demand, location and service availability.
With myturn, queuing becomes a cloud-based process that reduces congestion, shortens wait times and helps teams deliver more consistent service.
Virtual Queue
Appointment Scheduling
Notifications
Analytics
Key Features
Learn more about each feature and view focused pages with details and demos.
Virtual Queue
Replace physical lines with remote waiting and real-time tracking.
Kiosk Ticketing
Self-service issuance and service-based triage on-site.
Queue Analytics
Waiting dashboards, peak traffic insights and team optimization.
Multi-unit Control
Standardize rules and compare performance across units.
API Integrations
Integrate the QMS with CRM/ERP/Clinical systems and automate workflows.
On-site Infrastructure
myturn connects to kiosks, call displays, TV monitors and ticket dispensers to keep on-site flow simple and reliable.
Monitors & Call TV
Call TVs and lobby monitors to guide customers through the process.
Kiosks
Self-service kiosks with QR and ticket printing for fast check-in.
Web App
Take virtual tickets and receive live notifications from any device.
Full Control. Clear Insights.
Gain operational visibility with dashboards and reports on wait times, no-shows and service performance across locations.
Average Wait Savings
-42%
Customer Satisfaction
4.9/5
Built for Integration
A modular platform with REST APIs and CRM connectors so enterprise systems and attendance management workflows work together.
External APIs
REST APIs for system integration
CRM Integration
CRM integration and operational reports
Multi-Entity
Multi-Entity (cities, branches, districts)
The Ticketing Workflow
Select Service
Geolocated search via Web App
Take a Ticket
Virtual (Web) or Physical (Kiosk)
Notifications
Real-time 'Your Turn' alerts
Attendance
Track attendance and service time
Feedback
Simple feedback collection after service
For Customers (Citizens)
- Take virtual tickets from home or on the move using the Web App.
- Real-time 'Your Turn' notifications on mobile.
- Zero physical contact for safer, faster visits.
For Store & Area Managers
- Live waiting and attendance analytics.
- Reduce on-site stress and balance staff workload.
- 100% digital records and clear operational data.
Need a custom solution?
Our engineers will adapt the platform to your processes and integrations.
Frequently asked questions
What is a queue management system?
A queue management system (QMS) is software that manages waiting lines using digital ticketing, routing rules and real-time calling to reduce waiting time and improve service efficiency.
Can it work across multiple branches?
Yes. You can standardize rules, monitor KPIs and compare performance across locations from a centralized dashboard.
Does it support virtual queueing?
Yes. Customers can check in via QR/mobile and receive live status updates and notifications before they are called.
Can it integrate with our systems?
Yes. APIs and webhooks enable integration with CRM/ERP/EHR systems to automate events and reporting.